Services and Support

Attention

Before asking for support, please ensure that you have fully read the relevant documentation in sequence. We will usually answer any reasonable question. If you haven’t followed the steps in the documentation, ignored existing tips, and still ask questions, please review carefully if we don’t respond to you.

Help with Usage

If you have any questions while using our product, you can find us through the following contact methods: Telegram t.me or QQ Group. You can click the link to join directly or search for QQ group 909327183.

Dedicated Devices

If you don’t know how to root or if rooting causes detection issues, inability to run apps, or other troubles, you can choose to purchase customized devices. Customized devices are professionally modified, completely based on the device’s native system, and can run 99.9% of financial applications and any regular APP without causing any environmental issues. Device models include OnePlus and Pixel series (the same ones used by developers), and we support customizing other models as well. You can add our QQ 3667627947 and send dedicated to purchase a dedicated device.

Offline Authorization

The community version uses online authorization, which requires a public network connection to complete (we do not transmit any of your private information). If you need internal network deployment or have other security compliance requirements, or need to apply it to large online projects requiring extremely high SLA online rates, to ensure you won’t be affected by potential interruptions of our authorization server, you can purchase offline authorization through our WeChat public account Device Farm > Menu > Offline Authorization.

Other Support

If you need other types of support, including but not limited to private deployment, technical solutions, consulting, or source code, you can also contact us.

Questions and Suggestions

You can submit questions or suggestions on the project issues page. For non-public suggestions, you can send them to our email. Your suggestions are the driving force for our improvements, and we greatly look forward to them.